Privacy Policy

Effective Date: January 1, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Secret Diamonds LLC ("we," "us," or "our") does NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing or promotional purposes. All text messaging opt-in data is kept strictly confidential and is only used to provide our direct services.

1. Information We Collect

We collect the following types of information:

Personal Information:

Name, email address, phone number, and physical address

Payment information when you make a purchase or request a quote

Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:

IP address, browser type, and device information

Website usage patterns and analytics

Cookies and similar tracking technologies

Customer Communication:

Records of inquiries and support requests

Order details and service history

Customer feedback and preferences

2. How We Use Your Information

We use your information to:

Process and fulfill orders

Communicate order updates and customer support

Send promotional offers (only with your consent)

Improve website functionality and user experience

Maintain records of your communication preferences

Ensure security and prevent fraud

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive messages from Secret Diamonds LLC related to:

Promotions and special offers

Order confirmations and shipping updates

Customer service communications

Opt-In & Consent:

You will only receive SMS messages if you have explicitly opted in

We maintain timestamped records of all opt-in actions

We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

You can opt out at any time by replying STOP

You will receive a final confirmation message

No further messages will be sent unless you opt in again

Message Frequency:

Message frequency may vary depending on your interaction

Help & Support:

Reply HELP for assistance

Contact: [email protected]

Carrier Notice:

Message and data rates may apply

Carriers are not liable for delayed or undelivered messages

SMS Data Protection Statement:

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may only be shared with service providers strictly for operational purposes (e.g., message delivery), and all such providers are required to maintain confidentiality.

4. Information Sharing & Disclosure

We do NOT sell, rent, or trade personal information.

We may share information with:

Service Providers:

Payment processors

Order fulfillment partners

SMS service providers (only to deliver messages you consented to receive)

Legal Requirements:

If required by law or legal process

Business Transfers:

In case of a merger or acquisition, your data remains protected under this policy

All sharing excludes SMS opt-in data and consent, which is never shared for marketing purposes.

5. Data Security

We implement appropriate security measures including:

Secure data storage and encryption

Restricted access controls

Regular system monitoring

However, no system is 100% secure, and we cannot guarantee absolute protection.

6. Cookies & Tracking Technologies

We use cookies to:

Improve user experience

Analyze website traffic

Store user preferences

You can manage cookies through your browser settings.

7. Your Rights

You have the right to:

Access or update your personal information

Request deletion of your data

Opt out of marketing emails or SMS

Withdraw consent at any time

To exercise your rights, contact us at the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

9. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with the revised effective date.

10. Contact Information

Secret Diamonds LLC

1309 Coffeen Avenue

Sheridan, Wyoming 82801

United States

Phone: +1 212-345-6712

Email: [email protected]

Website: https://secret.diamonds

By using our website, you consent to this Privacy Policy.